About Us
NMG Benefits provides consulting, actuarial and administration expertise in the healthcare and retirement fund environments, and this extends to financial planning for individuals. This allows NMG to provide an end-to-end solution across the healthcare, retirement fund and financial planning needs of employers and their employees.
We urge our clients to look at their employee benefits through an actuarial lens. Our goal is to ensure that the “common contract” between employer and employee – which sets out expectations of performance - is underpinned by informed policies that encourage productivity, loyalty, and an engaged employee but at the same time protect the future financial security of institutions that employ people.
At NMG, the leadership and staff realise that we have been placed in a position of privilege and trust to manage the well-being of our client’s financial futures. We are proud that more than 50 blue chip South African companies such as Aveng, Anglo American, Primedia, Pick n Pay, JP Morgan, and Business Connexion trust our advice and implement our recommendations.
Role Overview
The Fund Administrator is responsible for the end-to-end processing of retirement fund claims and monthly fund updates in line with fund rules, legislation, and SLAs, including withdrawal, retirement, and death claims, accurate calculations, documentation, payments, member data updates, reconciliations, and financial transactions. The role involves engaging with key stakeholders to obtain information, resolve queries, and provide updates on claims and fund status, while ensuring compliance with governance standards, regulatory requirements, and Treating Customers Fairly (TCF) principles.
Duties and Responsibilities
Key Performance Objectives
Claims Administration
- Manage the end-to-end processing of retirement fund claims (withdrawals, retirements, and death claims).
- Verify, capture, and process claim data, ensuring completeness and compliance with fund rules and legislation.
- Calculate and process member benefits accurately and ensure timely payment within SLA requirements.
- Facilitate first notification of claims and guide members/beneficiaries through the claims process.
- Manage claim queries and escalations to ensure timely resolution.
Fund Updates & Financial Processing
- Perform monthly member data updates on the administration system.
- Process monthly reconciliations, contributions, fees, and risk benefit payments.
- Prepare data for unit pricing calculations.
- Assist with year-end audit requirements and financial reporting inputs.
- Manage and allocation of all individual and section 14 transfers (including ROT submissions)
- Preparing and checking of all type of statements and admin reports
- Linking, Debtors & Creditors, unpaid / unclaimed fees and balancing
- Monthly home loan reconciliations
Stakeholder Management & Communication
- Liaise with trustees, employers, HR/payroll, insurers, and beneficiaries to obtain information and provide updates.
- Maintain professional communication with members regarding claims and fund status.
- Build and maintain effective stakeholder relationships to support service delivery.
Compliance & Governance
- Ensure compliance with fund rules, legislation, internal policies, and SLA requirements.
- Maintain accurate records and audit-ready documentation.
- Deliver service in line with Treating Customers Fairly (TCF) principles.
Minimum Qualifications
- Grade 12/Matric
- Relevant Tertiary qualification or working towards one
Experience
- 2–4 years’ experience in retirement fund administration, employee benefits, or insurance claims environment
- Experience in claims processing and/or fund administration (withdrawals, retirements, death claims)
- Experience with member data updates, reconciliations, and financial processing
- Exposure to regulatory and compliance-driven environments
- Experience working with stakeholders such as employers, HR/payroll, and service providers
Competencies (skills required)
- Strong attention to detail and high level of numerical accuracy
- Strong administrative and organisational skills
- Excellent communication (written and verbal)
- Strong customer service and stakeholder management skills
- Ability to work under pressure and meet strict deadlines
- Problem-solving and query resolution ability
- Integrity and adherence to compliance standards
- Team collaboration and adaptability
