Systems and Installation specialist

Application due date:
13 May 2022
Type of employment

Role Overview

The Systems and Installation specialist will be required to provide assistance and technical support for all types of issues and queries affecting end users on our operating systems for retirement fund administration. This role also provides and monitors access to the system and is responsible for testing new developments and enhancements to the system as well as implementing system upgrades among other duties.

Duties and Responsibilities

Key Performance Objectives

  • First line support to end users – Resolve issues logged by end users.
  • Directly talking to users to determine the nature of the technical issue.
  • Referring system related issues that cannot be resolved to the EBSphere development team.
  • Verify banking details that could not be verified on the system directly with the various banks
  • Import and update daily prices received from asset managers into the operating system
  • Monitor tax files received from SARS and ensured that the automated files are imported successfully
  • Submit Investment and Disinvestment files to asset managers for the day and ensure correctness of these files
  • Import bank statements daily into the operating system
  • Compile reporting on issue logs to be sent on a weekly basis
  • Complete technical specs for small developments on the system, requested by management or staff
  • Do functional testing on new system enhancements or changes on the system before UAT & and signoff by business
  • Do functional testing on system upgrades before UAT & and signoff by business
  • Liase with system developer before and after system enhancements or changes are deployed to production

The following Performance Objectives will be required for a Senior Systems and Installation specialist

  • Attend meetings with system developers and business user
  • MS Sequel query writing – data analysis

Planning and overseeing projects within the organisation, from the initial ideation through to completion


An IT related qualification would be an advantage

  • Tertiary qualification or working towards one
  • MS Sequel query writing qualification

Based on the seniority in the team your years or experience will be an advantage to you


  • At least 1 – 3 years’ experience in technical or system administration.
  • At least 1 to 3 years Retirement Fund Administration knowledge
  • Everest system experience will be and advantage
  • Experience working on Microsoft applications
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Familiarity with various operating systems and platforms
  • Ability to create scripts sequel

Additional experience For Senior Systems and Installation specialist

Understanding of SQL databases, tables, and indexes:

  • Execute queries against a database.
  • Retrieve data from a database.
  • Insert records in a database.
  • Update records in a database.
  • Delete records from a database.
  • Create new databases.
  • Create new tables in a database.


  • Excellent problem-solving skills.
  • Good interpersonal and communication skills.
  • Results driven
  • Time Management
  • Verbal and Written Communication Skills.
  • Able to work independently and with others
  • Strong level of responsibility
  • Attention to detail and high level of accuracy while working under pressure.
  • Must be able to plan daily tasks
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