x3 Benefit Counsellors - Member First Division

Location:
Johannesburg
Application due date:
03 July 2024
Type of employment
Full-time

Company Overview

NMG Benefits provides consulting, actuarial and administration expertise in the healthcare and retirement fund environments, and this extends to financial planning for individuals. This allows NMG to provide an end-to-end solution across the healthcare, retirement fund and financial planning needs of employers and their employees.

We urge our clients to look at their employee benefits through an actuarial lens. Our goal is to ensure that the “common contract” between employer and employee – which sets out expectations of performance - is underpinned by informed policies that encourage productivity, loyalty, and an engaged employee but at the same time protect the future financial security of institutions that employ people.

At NMG, the leadership and staff realise that we have been placed in a position of privilege and trust to manage the well-being of our client’s financial futures. We are proud that more than 50 blue chip South African companies such as Aveng, Anglo American, Primedia, Pick n Pay, JP Morgan, and Business Connexion trust our advice and implement our recommendations.

Role Overview

Provide education and information to members on up to two products to increase employee satisfaction and retention.

Duties and responsibilities

Provide education and information on the selected products (Internal Process)

  • Provide a range of education and information on the selection of products
  • Proactively engage with members pre-appointment to explain the on the selected products
  • Use a variety of tools to help members understand and select suitable benefits packages to create a positive experience and increase client satisfaction
  • Assist members to complete and submit relevant paperwork and ensure there is compliance with the legislative requirements and standard
  • Provide customised communication and technology/digital services which enable employees to interact with benefits and enhance understanding of the selected product
  • Provide assistance to members on queries regarding benefits and assist with any updates or reviews
  • Ensure ongoing engagement with benefits or products
  • Contribute to the development of processes and procedures to increase administrative efficiencies

Engage with clients in a client-centric manner (Client Services)

  • Provide authoritative, expertise and advice to clients and stakeholders
  • Build and maintain relationships with clients and internal and external stakeholders
  • Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility

Needs to be a self-management individual that proactively collaborates within the teamwork (People)

Contribute to financial controls and planning within the team

Minimum Qualification Required

  • Matric
  • NQF5 Industry related qualification

Experience

Minimum of 1 – 2 years financial industry experience

 Competencies (skills required)

  • Accountability
  • Excellence
  • Integrity
  • Diversity
  • Innovation
  • Teamwork
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