Administration Consultant

Application due date:
20 June 2022
Type of employment

The purpose of the Job

The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracing and activating.

Key Performance Objectives

Client responsibilities Tasks

  • Identifying common trends within the client and providing solutions in consultation with the CC
  • Back office query resolution
  • Telephonic member plan advice
  • Ensuring loyalty programme uptake
  • Member queries received via email or telephonic
  • Member plan advice
  • New business screening of applications, tracking status and ensuring activation
  • Online application processes
  • HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
  • Constant follow up and feedback to relevant parties
  • Building of relationships with HR/payroll
  • Management of client expectations
  • Attend client meetings as needed
  • Manage relationship with HR/payroll
  • Distribution of membership packs and/or cards

General responsibilities

  • Compliance with the NMG style guide
  • Keeping written records of all client communication and interaction within the stipulated time period
  • All queries to be logged on the CMS system
  • All client correspondence is to be signed off and saved in the correct folder according to the style guide
  • Answering ringing phones and logging of calls on CMS
  • Capturing daily stats for queries received via email, fax, or telephone on CMS
  • General assistance to the Member Consultant, Corporate Consultant, Consulting Manager, and Team Leader
  • Have a good understanding of legislation and regulations that govern the health care environment
  • Attend internal meetings and training as and when required
  • Completion of MI-TIME weekly
  • Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
  • Self- management of petrol and telephone accounts.

Minimum Qualification

Matric certificate.


  • 3-5 years Healthcare Administration experience.

Competencies (skills required)

  • Administrative Skills
  • Interpersonal Skills
  • Co-ordination Skills
  • Time Management
  • Problem Solving
  • Communication Skills 
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